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Three-Step Communication Process to Increase Meeting Productivity When There’s an Elephant in the Room

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No matter how well you’ve planned a meeting, if there’s a proverbial elephant in the room, meeting productivity suffers if you don’t take time to acknowledge competing concerns.

Acknowledge any competing concerns that may exist before starting a meeting. Do this by using the following three-step process:

  1. Acknowledge the Elephant
  2. Provide a Path
  3. Regroup and Execute

For example, if your company was just acquired by another and everyone is worried about job security, you could say:

Step 1: Acknowledge the Elephant

“I realize that [topic of meeting] isn’t at the forefront of our minds today with the recent acquisition. Just like you, I’m worried about what this will mean for my job and all of our futures.”

Step 2: Provide a Path

“Nonetheless, we have a job to do now, and this issue needs our attention. For now, let’s focus on [topic of meeting] and we’ll designate another time to talk about acquisition concerns.”

(If you need to do this immediately because of a sensitive issue occupying minds and energy, get the time penned in right then and there.)

Step 3: Regroup and Execute

“Now that we have a time and space to talk about the acquisition, let’s get back to the task at hand, [topic of meeting], and have a productive meeting.”

(Then, continue on with the meeting agenda that you diligently set and distributed prior to the meeting.)

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