Proactive Communication: Are You Communicating About Your Turbulence Points?
I just landed from a flight that was the most turbulent flight that I’d been on in years. There were audible gasps from the passengers and concerned glances across the aisles.
And no communication from the captain.
On flights, turbulence isn’t uncommon. We know how to weather slight bumps in the air, and we don’t worry about them. But when it gets to the point where your stomach is dropping and passengers are concerned, the captain—the leader—needs to communicate and reassure.
“Ladies and gentlemen we’re going to be experiencing a fair amount of turbulence soon, so I’m going to go ahead and turn on the fasten seat belt sign.”
And when something is really a bit worrisome, “Ladies and gentlemen that was a pretty big gust we just ran into. There’s nothing to worry about. I’m going to drop up to a lower elevation to see if we can get under this system.”
These messages let us know what’s coming, and let us know the actions that will be done to remedy the situation.
Business leaders can learn from pilot communication. If a bump in the road is anticipated, communicate about it. If you’re going to take a corrective path of action to avoid conflict, let your team know.
Not communicating in these situations, like in my flight today, leaves a bunch of people in an awkward and uncertain position glancing around the cabin and drawing conclusions for themselves.
If you want to make sure they are the right conclusions, communicate.This entry was posted in Communication, Feedback, Leadership, Management. Bookmark the permalink.