How to Manage Unhappy Customers
In this Dynamic Communication interview, author Jill Schiefelbein chats with Eric Yuan, CEO and founder of Zoom, who gives a tip that can help you manage your business. Perfect for entrepreneurs, small businesses, sales teams, customer service departments, project managers and more.
- How do you deliver happiness to your customers?
- How can a CEO listen to his or her customers and respond to concerns?
- What are some best practices for managing feedback?
- Why might getting rid of project managers be a good idea for customer service?
See the interview video clip at: https://www.entrepreneur.com/video/289427
Eric’s interview is one of 27 featured in Jill’s latest book: Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business available at Amazon, Barnes & Noble, and iBooks.This entry was posted in Business Development, Communication, Customer Service, Employee Development, Entrepreneur, Feedback, Management, Technology. Bookmark the permalink.