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Creating Positive Customer Experiences: The Little Things Matter

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A popular saying goes, people may not remember what you said, but they will remember how you made them feel. A positive customer or employee experience can go a long way to your reputation and brand as a business, and as a manager or leader. It can also have a magnetizing effect, attracting people to you. This article, published on Entrepreneur.com, provides ten questions to ask yourself on how to create positive customer and employee experiences. Here’s a quick context:

If you want your customers to keep coming back, and your employees to keep performing at a high level, you have to create these positive experiences.

What do you do for your customers that moves you away from being a mere service or merchandise provider to a business that delivers a service or product experience?

How do you create positive experiences for your employees that enable them to see their role in the larger company vision and leave a feeling of belonging that sticks with them long after work is done?

Published August 31, 2015 on Entrepreneur.com https://www.entrepreneur.com/article/250043

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