Creating Positive Customer Experiences: The Little Things Matter
A popular saying goes, people may not remember what you said, but they will remember how you made them feel. A positive customer or employee experience can go a long way to your reputation and brand as a business, and as a manager or leader. It can also have a magnetizing effect, attracting people to you. This article, published on Entrepreneur.com, provides ten questions to ask yourself on how to create positive customer and employee experiences. Here’s a quick context:
If you want your customers to keep coming back, and your employees to keep performing at a high level, you have to create these positive experiences.
What do you do for your customers that moves you away from being a mere service or merchandise provider to a business that delivers a service or product experience?
How do you create positive experiences for your employees that enable them to see their role in the larger company vision and leave a feeling of belonging that sticks with them long after work is done?
Published August 31, 2015 on Entrepreneur.com https://www.entrepreneur.com/article/250043This entry was posted in Business Foundations, Communication, Customer Service, Employee Development, Leadership, Management. Bookmark the permalink.